While I was queueing at Wembley, I was struck by a falling barrier and hit my head on some concrete

I was queueing to get into the Taylor Swift concert at Wembley Stadium in August when a gust of wind blew a metal barrier into me, knocking me over. I hit my head on concrete. Police and stewards asked me if I wanted a paramedic but, in my shock, I declined and went to the toilets to recover. I started to feel faint and in pain and was checked by first aiders and a n onsite doctor who diagnosed concussion. I felt so unwell I had to go home , missing the concert .

At work the next day, I was still light-headed and in pain, and was advised by a 111 call operator to go to A&E. Hospital doctors confirmed concussion. My headache worsened over the next three days, I attended A&E again for checks and had to take two days off work. I’ve since complained to Wembley by email, by the web portal and by two signed-for letters, but have had no reply.